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Flaviar Career Paths:
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EXPERT
Director of Client Success
MANAGER
2
Director of Client Success

Oversees multiple teams or verticals, drives partner performance, and aligns client success with company objectives.

What's expected

This level requires
7
to
10
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Proven ability to prioritize and manage the highest impact projects, including strategy and planning, efficient utilization of available resources, and team leadership.

Problem solving

  • Independent management of the full spectrum of sensitive issues without leadership oversight needed.
  • Determine and refine client-related systems, processes, and policies.
  • ‍

Impact on the company

  • Clear impact via both team management (i.e. happy, motivated team) and profitability (i.e. consistent impact on profitability and/or scalability).
  • Guide strategy for client success operations and initiatives.
  • ‍

Communication

  • Exceptional communication and diplomacy, managing both direct reports and other teams/team leads.

Collaboration

  • Exceptional efforts with other departments to increase profitability and scalability, as well as resolve complex company challenges.
  • Collaborate with other department directors on growth, efficiency, innovation, and essential operations projects.
  • Collaborate with Partnerships to help close key prospects.

Ownership

  • Effective management of the PSM team, including client management strategy, client escalations, and team career development.
  • Develop and oversee PSM-lead programs to increase client revenue, including identifying opportunities for Partnerships and Marketing.
  • Oversee client escalations and key client strategies.
  • Lead client-related business initiatives that increase profitability.
  • ‍

People Management

  • Manage PSM team members and associate director(s).

Your next step

Expect to progress after
3
to
4
year(s) in the current role.
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You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!