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Flaviar Career Paths:
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EXPERT
5
Partner Success Principal
MANAGER
Partner Success Principal

Acts as the team’s strategic compass — resolving cross-team challenges, implementing best practices, and supporting leadership focus.

What's expected

This level requires
7
to
10
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Proactively learn, adapt, and introduce best-in-class account management practices and/or industry insights for the client success team.
  • Provide first level of support for leadership escalations.
  • Research and disseminate important industry information that benefits the client success team and our clients.
  • Introduce best-in-class account management practices that improve our client success operations.

Problem solving

  • Consistently identify and resolve issues that impact the full client success team.

Impact on the company

  • Recognized as a go-to leader for all things related to client management, enabling Directors/VPs to focus more on profitability and operational priorities.

Communication

  • Able to step in for leadership to handle the most nuanced client-facing situations.
  • Coordinate key client reports and report on priority opportunities/problems to leadership.

Collaboration

  • Client escalation leadership for the rest of the PSM and PSS team.

Ownership

  • Consistent identification and oversight of improvements to the client success function, while managing select key clients.
  • Lead on system, process, and policy setting for account management team.
  • Fully manage and execute 1-2 programs that impact multiple clients and substantially increases company profitability.
  • ‍

People Management

Your next step

Expect to progress after
3
to
4
year(s) in the current role.
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You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!