Leads a small team, translates strategy into action, and ensures strong client relationships while coaching future leaders.
What's expected
This level requires
5
to
7
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Significant contributions to revenue-generating initiatives and/or systems, processes, and policies that scale or strengthen the client success function.
Problem solving
Consistent identification and resolutions of inefficiencies within the PSS function.
Provide first level of support for leadership escalations, including collaboration with other team directors.
Impact on the company
Consistent success in retaining clients and solving client problems, including those assigned to managed team members
Communication
Proven ability to manage and mentor managed team members through effective communication of opportunities and issues.
Collaboration
Demonstrates exceptional leadership with positive feedback from managed team members and other directors.
Work with product and project managers to scope and prioritize projects that benefit our clients and the PSM team.
Ownership
Dependable leadership of PSS team, while managing select key clients.
Coordinate key client reports and report on priority opportunities/problems to leadership.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
