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Flaviar Career Paths:
Customer Care Representative
framework
EXPERT
Associate Director of Customer Care
MANAGER
1
Associate Director of Customer Care

You’re the one who turns big ideas into everyday excellence. From building top-tier support teams to fine-tuning processes, you make sure everything runs like a well-oiled machine. Coaching talent and aligning service with business goals? That’s just another day at the office for you.

What's expected

This level requires
5
to
7
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Builds and scales high-performing customer support teams.
  • Implements operational strategies that enhance efficiency and service quality.

Problem solving

  • Identifies and resolves organizational bottlenecks in support operations.
  • Uses data to improve customer service processes and optimize team workflows.

Impact on the company

  • Directly influences customer satisfaction.
  • Ensures customer care aligns with overall business goals.

Communication

  • Clearly conveys strategic goals to frontline teams.
  • Collaborates with stakeholders across departments to drive customer care improvements.

Collaboration

  • Works with T&C, product, and operations to ensure teams are well-trained and equipped for success.
  • Bridges gaps between executive vision and day-to-day execution.

Ownership

  • Manages team performance, resource allocation, and key customer support initiatives.
  • Drives execution of mid- to long-term support strategies.

People Management

  • Builds high-trust teams. Coaches, hires, and retains top talent.
  • Supports career growth by identifying learning and development opportunities.

Your next step

Expect to progress after
2
to
3
year(s) in the current role.
EXPERT

Director of Customer Care

You’re all about breaking boundaries and scaling smart. By optimizing global systems, fostering cross-functional flow, and shaping future leaders, you’re the driving force behind an innovation-powered support operation that’s always one step ahead.
Learn more
MANAGER
2

Director of Customer Care

You’re all about breaking boundaries and scaling smart. By optimizing global systems, fostering cross-functional flow, and shaping future leaders, you’re the driving force behind an innovation-powered support operation that’s always one step ahead.
Learn more
These levels are part of the
Customer Care Representative
career path.
See whole career path

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!