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Flaviar Career Paths:

Customer Care

expertise

Customer Care Representative

You’re the friendly problem-solver who’s always ready with the right answers and a smile, making every customer feel cared for.

Choose your path.
Some want to craft forever. Others want to guide.

expertise track

E

1

Associate Customer Care Representative

E

2

Customer Care Representative

E

3

Senior Customer Care Representative

E

4

Customer Care Lead

E

5

Customer Care Principal

E

6

Customer Care Senior Principal

E

7

Customer Care Fellow

management track

M

1

Associate Director of Customer Care

M

2

Director of Customer Care

M

3

Vice President of Customer Care

M

4

Senior Vice President of Customer Care

M

5

Chief Customer Care Officer

Want to be the top expert?
Take the expert path.

We believe each of us should master their home field, first. As you progress, you should not feel forced to take on people management, if you'd rather stay an individual contributor, as our top expert.

*Steps indicate career advancement, not reporting lines.

Associate Customer Care Representative

You’re the friendly face that’s always ready to help. You provide accurate, thoughtful support while getting comfy with our tools, our vibe, and what makes our brand unique.

Customer Care Representative

You’ve leveled up. Tackling trickier questions? No problem. Supporting newer teammates? You’ve got this. You’re the one who brings structure to chaos and helps us spot patterns to make our customers’ lives easier.

Senior Customer Care Representative

The unofficial superhero of customer care. You handle challenges with heart and hustle, all while being the team's go-to expert. Efficiency is your middle name, and you lead the way in making everyone better.

Customer Care Lead

You’re the captain of the ship. Whether it’s jumping in to support the team, coaching for greatness, or fine-tuning processes, you’re shaping the future of how we wow our customers every day. This level runs in parallel with M1 – Associate Director. IC4 focuses on deep expertise and influence without formal people management responsibilities, while M1 is equivalent to those who step into formal people leadership.

Customer Care Principal

You’re the mastermind behind leveling up our customer service game. Big-picture thinker. Data-driven decision-maker. You lead major initiatives that make things smoother, faster, and all-around better for our customers.

Customer Care Senior Principal

The architect of the support strategy. You take insights that others haven’t even dreamed of yet and turn them into scalable, effortless customer experiences. You’re not just keeping up, you’re making support a killer advantage.

Customer Care Fellow

A trailblazer in the world of customer experience. You dream big, think bigger, and set the bar for what’s possible in support innovation. From redefining methodologies to directing the future of service, you don’t just follow trends — you create them.

Care more for people?
‍Switch to manager path.

When you've reached the Expert 4 level, you can begin to take on people manager responsibilities. For those interested in running a team, owning a product and helping us run the company.

*Steps indicate career advancement, not reporting lines.

Associate Director of Customer Care

You’re the one who turns big ideas into everyday excellence. From building top-tier support teams to fine-tuning processes, you make sure everything runs like a well-oiled machine. Coaching talent and aligning service with business goals? That’s just another day at the office for you.

Director of Customer Care

You’re all about breaking boundaries and scaling smart. By optimizing global systems, fostering cross-functional flow, and shaping future leaders, you’re the driving force behind an innovation-powered support operation that’s always one step ahead.

Vice President of Customer Care

You lead with strategy and scale. By balancing cost, quality, and growth, you turn customer service into a business driver.

Senior Vice President of Customer Care

World-class service is your mission, and you’re the orchestrator. Leading global teams, guiding tech-driven models, and influencing big-picture decisions, you set the bar for what an extraordinary customer experience looks like everywhere.

Chief Customer Care Officer

You’re the mastermind behind our customer-first philosophy. At the highest level, you blend innovation, personalization, and top-notch operations to deliver experiences that don’t just meet expectations but shatter them. All this while driving loyalty and business impact like a pro.

You've got to join this team

We're looking for mavericks of their fields, willing to take risks and make a difference: technologists, entrepreneurs, spirits enthusiasts, foodies, designers, DJs, filmmakers, masters of numbers, workflow gurus, and Jacks-of-all-trades.

More on Careers… Soon!

or

Check open listings