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EXPERT
Associate Director of Fulfillment
MANAGER
1
Associate Director of Fulfillment

Translates strategy into action plans, leads high-performing teams, and manages KPIs and resource allocation effectively.

What's expected

This level requires
5
to
7
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Strong people management skills, including coaching, mentoring, and performance management.
  • Ability to translate strategic objectives into projects and actionable plans for different teams.
  • Monitors Fulfilment Network KPIs and collaborates in initiatives to improve performance on those.
  • Making informed decisions about managing resources related to budget management.
  • Understands organizational structure and resource allocation tactics.
  • Solid strategic thinking and planning abilities for their area of responsibility while still being supervised by senior management.

Problem solving

  • Identifies and resolves complex operational and team-related challenges.
  • Develops strategic solutions for improvements within their area of responsibility. Mitigates risks within their teams and operational scope.

Impact on the company

  • Drives significant improvements in the performance and productivity of their teams.
  • Contributes to the achievement of company goals and key performance indicators.
  • Implements strategic initiatives within their area of responsibility.

Communication

  • Communicates objectives, key results, projects, and performance expectations clearly to their teams.
  • Presents progress and challenges to director-level management.
  • Facilitates effective communication within and between their teams.

Collaboration

  • Builds and leads high-performing teams.
  • Fosters collaboration and teamwork within teams and with other functional groups.
  • Works effectively with peer managers to achieve common goals.

Ownership

  • Takes accountability for the performance and development of their teams.
  • Owns the execution of strategic plans within their area and drives continuous improvement.
  • Manages resources effectively to achieve objectives.

People Management

  • Builds high-trust teams by managing, coaching and training Fulfilment Managers and Specialists.
  • Is responsible for hiring top talent and making sure we retain the best ones by supporting career growth and identifying learning and development opportunities.

Your next step

Expect to progress after
2
to
3
year(s) in the current role.

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!