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EXPERT
Director of Fulfillment
MANAGER
2
Director of Fulfillment

Leads multi-team strategy, champions best practices, and fosters a high-performing and collaborative culture.

What's expected

This level requires
7
to
10
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Proven leadership skills with the ability to inspire and motivate large teams.
  • Strong strategic planning and execution capabilities across multiple teams and functional areas.
  • Understands budget preparation and management process and is able to provide inputs for it.
  • Talent development and succession planning expertise.
  • Strong understanding and affinity to change management.

Problem solving

  • Addresses complex organizational and strategic challenges impacting a significant portion within their area of responsibility.
  • Develops and implements large-scale solutions that drive significant improvements.
  • Proactively identifies and mitigates major risks.

Impact on the company

  • Drives substantial improvements in key business metrics across their area of responsibility.
  • Leads the execution of strategic initiatives that align with the overall organizational goals.
  • Develops and implements best practices across their teams.

Communication

  • Communicates objectives, key results, projects, and performance expectations to their teams and to senior leadership.
  • Influences decision-making through clear and compelling communication.
  • Represents their area in cross-functional discussions and strategic planning sessions.

Collaboration

  • Builds and leads a collaborative environment across multiple teams and managerial layers.
  • Fosters strong working relationships with other directors and VPs.
  • Aligns team efforts with broader organizational objectives.

Ownership

  • Takes full accountability for the performance and strategic direction of their organizational unit.
  • Develops and empowers their management team.
  • Drives a culture of excellence by encouraging behaviours defined in company core values, including giving feedback when need be.
  • Builds strategic partnerships focused on optimizing efficiency, cost reduction, and service levels.
  • Sets and spreads continuous improvements mindset, driving innovation in fulfilment operations.

People Management

  • Builds strong leadership teams by managing, coaching and training Associate Directors, Managers and Specialists.
  • Fosters a culture of recognizing values and giving feedback to boost high performance teams through accountability.
  • Develops and implements talent development and succession planning strategies.

Your next step

Expect to progress after
3
to
4
year(s) in the current role.

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!