Owns client relationships at a small scale, handles more nuanced issues, and contributes to client satisfaction with limited guidance.
What's expected
This level requires
1
to
2
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Clear understanding of the Flaviar product and service suite, including Marketing and Partnerships.
Proven ability to de-escalate client issues.
Learn Flaviar’s full product suite, processes, and client communication standards.
Begin managing 3-5 low-risk, medium-sized clients outside of the partner inbox (see Partner Success Manager responsibilities), while gradually reducing PSS client workload.
Problem solving
Proven critical thinking ability when encountering more complicated issues that don't have standardized processes or policies yet.
Impact on the company
Proactively and self-sufficiently supports assigned clients through problem-solving and e-commerce support;.
Continued willingness to take on more complex work.
Communication
Proven ability to lead client relationships on an ongoing basis, including leading meetings with the client.
Collaboration
Understands when and how to effectively bring in leadership, Marketing, Partnerships for strategy conversations with clients.
Support Senior PSMs with the management and projects for select high-value clients.
Ownership
Retains and/or grows revenue from a small set of assigned clients (~3-5) with limited oversight.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
