Manages a full book of business, identifies revenue growth opportunities, and acts as a key contact for cross-functional collaboration.
What's expected
This level requires
1
to
2
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Proven expertise in both the managed fulfillment and retail network models.
Consistently surfaces opportunities that increase client revenue.
Serves as the primary point of contact for assigned accounts.
When applicable, prepare post-campaign reports with actionable insight.
Problem solving
Exceptional critical thinking demonstrated across all client-facing areas.
Develop recommendations for client ecommerce improvement and manage execution timelines.
Impact on the company
Proactively identifies and contributes to opportunities that improve client revenue growth or the client success department.
Identify cross-sell/upsell opportunities in collaboration with Partnerships and Marketing.
Communication
Proven ability to communicate effectively with clients and internal leadership.
Collaboration
Strong feedback from clients and internal teams on professionalism, knowledge, and support.
Collaborate cross-functionally with Ops, CS, Product, Dev, and Marketing to deliver results for clients.
Ownership
Retains and/or grows revenue from a full portfolio of clients (~30) with limited oversight.
Own relationships with small to mid-sized clients, responsible for client retention.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
