This site and contents are in testing, receiving regular updates from Talent & Culture team.
Report an issue
Flaviar Career Paths:
Customer Care Representative
framework
EXPERT
Chief Customer Care Officer
MANAGER
5
Chief Customer Care Officer

You’re the mastermind behind our customer-first philosophy. At the highest level, you blend innovation, personalization, and top-notch operations to deliver experiences that don’t just meet expectations but shatter them. All this while driving loyalty and business impact like a pro.

What's expected

This level requires
20
to
25
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Defines the future of customer engagement, leveraging AI, automation, and personalization to create seamless experiences.
  • Shapes the company’s customer-first culture.

Problem solving

  • Balances business growth, operational scale, and service quality.
  • Develops groundbreaking strategies to transform customer care into a revenue-generating function.

Impact on the company

  • Drives company-wide decisions that enhance customer loyalty and brand reputation.
  • Leads cross-functional initiatives to make customer-centricity a competitive advantage.

‍

Communication

  • Represents the company’s vision for customer experience to investors, board members, and global stakeholders.
  • Leads internal culture shifts to prioritize customer engagement.

Collaboration

  • Works closely with other executives to integrate customer care with broader business strategy.
  • Partners with industry leaders to set new global standards.

Ownership

  • Defines and executes the overarching customer strategy, ensuring the organization consistently exceeds customer expectations.
  • Owns long-term investments in support innovation.

People Management

  • Establishes a customer-first leadership culture across all business units.
  • Champions workforce transformation, balancing technology with human expertise.
  • Ensures alignment between company's mission and people development strategies.

Your next step

Expect to progress after
4
to
6
year(s) in the current role.
No items found.
These levels are part of the
Customer Care Representative
career path.
See whole career path

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!