EXPERT

Customer Care Fellow

MANAGER

Customer Care Fellow

A trailblazer in the world of customer experience. You dream big, think bigger, and set the bar for what’s possible in support innovation. From redefining methodologies to directing the future of service, you don’t just follow trends — you create them.

What's expected

This level requires

years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

Recognized thought leader in customer care transformation.
Develops industry-leading methodologies and frameworks.

Problem solving

Creates innovative solutions that redefine the customer service landscape.
Pioneers new strategies for proactive and predictive customer support.

Impact on the company

Positions the company as a leader in customer care excellence.
Influences industry standards and best practices.

Communication

Represents the company at global industry conferences.
Shapes thought leadership in customer care strategy.

Collaboration

Works with top executives, regulators, and industry partners to set new benchmarks for service excellence.

Ownership

Defines the company’s long-term customer experience strategy.
Guides future innovations in support and service.

People Management

Your next step

Expect to progress after

year(s) in the current role.

No items found.

These levels are part of the

Customer Care Representative

career path.

See whole career path

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!