You’ve leveled up. Tackling trickier questions? No problem. Supporting newer teammates? You’ve got this. You’re the one who brings structure to chaos and helps us spot patterns to make our customers’ lives easier.
What's expected
This level requires
1
to
2
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Proficient in resolving common customer issues independently.
Uses internal tools effectively to improve resolution time.
Problem solving
Troubleshoots moderately complex issues.
Identifies patterns and provides feedback for process improvements.
Impact on the company
Reduces support backlog by efficiently resolving tickets.
Contributes insights to enhance customer care workflows.
Communication
Engages in discussions to refine support processes.
Can explain technical issues in a customer-friendly manner.
Collaboration
Works with product and engineering teams to escalate recurring issues.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
