Leads strategy for VIP accounts, mentors teammates, and drives initiatives that impact revenue, client experience, or team operations.
What's expected
This level requires
3
to
5
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Consistently surfaces revenue-growth opportunities across the full suite of products and services;.
Proven ability to delegate to, manage, and/or mentor junior team members on projects.
Problem solving
Proven ability to develop and execute strategies that achieve clients' e-commerce goals or solve complex client problems.
Solve complex and high-stakes client problems self-sufficiently, pulling in other teams and leadership as needed.
Impact on the company
Leads initiatives that have a direct impact on the company's revenue growth, cost savings, or scalability.
Lead client ecommerce strategy, including planning, reporting, and performance optimization.
Improve how we work by identifying gaps and driving process improvements.
Communication
Exceptional communication skills with client and internal leadership, as well as peers and more junior team members in all departments.
Collaboration
Recognized by the PSM, Ops, CS, Dev, Partnerships, and Marketing teams as a go-to leader for client strategy and problem solving.
Collaborate cross-functionally with Ops, CS, Product, Dev, Marketing, and Partnerships to deliver results for clients.
Mentor junior PSMs and support onboarding, training, and team development.
Ownership
Retains and/or grows revenue from multiple VIP clients (in addition to a full portfolio) with limited oversight.
Serve as the primary point of contact for assigned client accounts.
Own relationships with high value clients and strategic partners, responsible for client retention.
Proactively drive revenue growth by identifying upsell opportunities and expanding client engagement.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
