You’re the friendly face that’s always ready to help. You provide accurate, thoughtful support while getting comfy with our tools, our vibe, and what makes our brand unique.
What's expected
This level requires
0
to
1
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Understands core products, services, and customer care protocols.
Learns to use internal tools to resolve tickets.
Problem solving
Handles straightforward customer issues.
Escalates complex cases appropriately.
Impact on the company
Contributes by resolving individual customer concerns efficiently.
Ensures a positive customer experience.
Communication
Clearly conveys solutions to customers.
Seeks help and feedback from teammates.
Collaboration
Works closely with peers and senior team members to improve their knowledge and skills.
Ownership
Owns individual customer interactions. Follows up to ensure issues are resolved.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
