You’re the mastermind behind leveling up our customer service game. Big-picture thinker. Data-driven decision-maker. You lead major initiatives that make things smoother, faster, and all-around better for our customers.
What's expected
This level requires
7
to
10
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.
Skills & craft
Develops and refines customer care policies and frameworks.
Leads large-scale initiatives to optimize customer service.
Problem solving
Leverages data and industry best practices to address systemic service challenges.
Drives efficiency in operations.
Impact on the company
Shapes customer care strategy and enhances service models.
Directly influences company-wide support initiatives.
Communication
Engages with executives and cross-functional teams to align support goals with business objectives.
Collaboration
Works across departments, including product, operations, and engineering, to enhance customer experience.
Mentoring other team members, knowledge sharing on a day to day basis.
Ownership
Leads major customer care initiatives.
Responsible for defining KPIs and tracking customer service performance.
Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!
