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Flaviar Career Paths:
Customer Care Representative
framework
EXPERT
6
Customer Care Senior Principal
MANAGER
Customer Care Senior Principal

The architect of the support strategy. You take insights that others haven’t even dreamed of yet and turn them into scalable, effortless customer experiences. You’re not just keeping up, you’re making support a killer advantage.

What's expected

This level requires
10
to
15
years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

  • Defines and implements a high-level strategy for customer care.
  • Develops scalable processes for consistent service quality.

Problem solving

  • Uses advanced analytics and predictive modeling to anticipate future customer needs and prevent service issues.

Impact on the company

  • Establishes customer care as a key business differentiator.
  • Ensures a seamless, data-driven approach to service.

Communication

  • Influences senior leadership on customer care innovations and strategy.
  • Speaks at company-wide and industry-level forums.

Collaboration

  • Works with key stakeholders to drive industry-leading support standards.
  • Provide guidance and coaching to Lead and Principal-level team members globally.

Ownership

  • Responsible for long-term customer care vision and execution. Drives transformative service enhancements.

People Management

Your next step

Expect to progress after
3
to
5
year(s) in the current role.
EXPERT
7

Customer Care Fellow

A trailblazer in the world of customer experience. You dream big, think bigger, and set the bar for what’s possible in support innovation. From redefining methodologies to directing the future of service, you don’t just follow trends — you create them.
Learn more
MANAGER

Customer Care Fellow

A trailblazer in the world of customer experience. You dream big, think bigger, and set the bar for what’s possible in support innovation. From redefining methodologies to directing the future of service, you don’t just follow trends — you create them.
Learn more
These levels are part of the
Customer Care Representative
career path.
See whole career path

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!