EXPERT

Senior Vice President of Customer Care

MANAGER

4

Senior Vice President of Customer Care

World-class service is your mission, and you’re the orchestrator. Leading global teams, guiding tech-driven models, and influencing big-picture decisions, you set the bar for what an extraordinary customer experience looks like everywhere.

What's expected

This level requires

15

to

20

years of experience in the preceding role at Flaviar, or a comparable role at another company. See the roles and competencies we want you to master at this level.

Skills & craft

Establishes best-in-class global customer service models, integrating automation, AI, and workforce management.
Develops innovative support solutions that set industry benchmarks.

Problem solving

Leads large-scale transformation initiatives to enhance operational efficiency, customer satisfaction, and business impact.
Balances cost efficiency with service excellence.

Impact on the company

Positions the company as a leader in customer experience.
Shapes policies that impact long-term brand perception and customer loyalty.

Communication

Partners with C-level executives to influence company-wide customer strategy.
Speaks at industry events to establish thought leadership.

Collaboration

Builds a strong executive team to oversee regional and global customer service operations.
Works closely with marketing, finance, and product teams to ensure customer care influences key business outcomes

Ownership

Accountable for enterprise-level customer experience initiatives.
Leads long-term investment planning.

People Management

Shapes a customer-first leadership culture. Guides directors and VPs in developing scalable people strategies.
Builds high-performing, globally distributed teams.

Your next step

Expect to progress after

5

to

7

year(s) in the current role.

EXPERT

Chief Customer Care Officer

You’re the mastermind behind our customer-first philosophy. At the highest level, you blend innovation, personalization, and top-notch operations to deliver experiences that don’t just meet expectations but shatter them. All this while driving loyalty and business impact like a pro.

Learn more

MANAGER

5

Chief Customer Care Officer

You’re the mastermind behind our customer-first philosophy. At the highest level, you blend innovation, personalization, and top-notch operations to deliver experiences that don’t just meet expectations but shatter them. All this while driving loyalty and business impact like a pro.

Learn more

These levels are part of the

Customer Care Representative

career path.

See whole career path

You're at the top

Whoa, what a career path this has been so far. We're so grateful to have you as one of our top Flaviaristas. But this is not the end, oh no. Here's a toast to our mutual growth, for years to come!